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Questions?
We’re here to make parenting easier. Our team is just a message away to help with kids’ essentials, orders, or anything else you need.
Got Any Questions?
Use the form below to get in touch with the sales team
Our store
T2A- 208, Omaxe Palm Greens
Mon - Fri, 10am - 6pm
Saturday, 11am - 6pm
Sunday, 11am - 5pm
FAQs
Below are some of are common questions
How can I reach Kugloo customer support?
You can contact us directly through the contact form on this page or email us at support@kugloo.com. Our team usually replies within 24 hours.
What are your customer service hours?
Our customer care team is available Monday to Saturday, 10 AM – 7 PM (IST). Queries sent outside these hours will be responded to the next working day.
Can I track my order after purchase?
Yes! Once your order is shipped, you’ll receive a tracking link via email/SMS so you can follow your package until delivery.
How do I return or exchange a product?
We offer an easy 7-day return and exchange policy for unused items in original packaging. Simply contact our support team with your order details, and we’ll guide you through the process.
Do you offer international shipping?
Currently, Kugloo ships across India, and we are expanding to USA, Canada, and Europe soon. Stay tuned for updates on global delivery!
How can I cancel my order?
If your order has not been shipped yet, you can cancel it by contacting our customer care team. Once shipped, cancellations are not possible, but you may request a return after delivery.
Do you have a physical store?
Kugloo is an online kids’ store. We deliver directly to your doorstep so you can shop easily from the comfort of your home.
